SHIPPING
Freight
For bulk orders please email admin@tactical-solutions.com.au for a quote.
Freight charges are as stated in the checkout page. A freight estimate button is included on the checkout page to enable you to see what the freight would cost prior to completing your order. On heavy or large sized products a freight surcharge may apply - you will be notified of the exact charge by e-mail and given the option to alter or cancel your order without any obligation.
Orders are normally delivered by Australia Post.
Goods cannot be delivered to a P.O. Box. A physical address is required by our courier company for deliveries
If you require insurance for your goods, please include this request with your order or send an e-mail referencing your order number. Additional charges may apply.
Customs Clearance
For international shipping outside Australia, Tactical Solutions is not responsible for guaranteeing that your shipment will be cleared by your country's Customs agency.
The onus and risk lies on you (the purchaser) to make sure that your product that you purchase from us conforms with your country's Customs requirements.
No refund will be given if the items do not clear your country's Customs agency.
Delivery Times
Delivery times are estimates only and are for in-stock items. For back-orders, special orders or items not held in stock, these delivery times apply once the items arrive in our warehouse
Australia: 3 Days plus* according courier.
Target delivery times are listed in days and exclude weekends and public holidays. Delivery times shown are for main cities. Delivery to areas outside the main cities may take longer
In the event of any extended delay due to no immediate availability from the manufacturer, the customer will be advised accordingly.
Tracking Your Delivery
The Courier tracking number will be provided in the confirmation email sent to you when the parcel is shipped from our warehouse. If you have any questions you can use our Contact Us page.
Damaged or Lost Items
If you receive damaged cartons please note the damage on the freight carrier's bill or receipt and obtain a copy. Once received contact our customer service department immediately, keeping the original carton packaging and contents intact. If you suspect a shipment has been lost in transit contact us immediately you are aware of this situation (please be sure to allow for normal delivery times)
RETURNS AND WARRANTY
Returns
Our company Refund Policy is:
"We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act (Australia) to provide a remedy"
Goods maybe returned if:
- Damaged in transit.
- An error is made in processing your order.
- To change a size, colour or model (important: the returned items must be in original condition and in their original packaging with labels). An additional freight fee will be charged to supply the replacement size or colour. There may also be an extra charge for any upgrade involved.
- Faulty product may be returned for repair or replacement under warranty.
A Return Authority Number (RAN) must be obtained before returning goods. All goods are sold on a 'customer assumes responsibility for the return to base' policy. Where the reason to return to base is deemed to have been necessitated be a Tactical Solutions error we will ensure the customer is not financially liable for the return.
For Website Orders:
You can log into your account, go to view completed orders and follow the steps on the page to automatically request a RAN. Or you can phone or email us for a RAN.
We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost or in-securely packaged returns that are damaged in transit. We strongly advise that you insure return packages. Items returned because of an order processing error by Tactical Solutions must be returned in original condition and in the original packaging for the return to be accepted
Any refunds for credit card or commercial account purchases will be made to the original credit card or commercial account number used at the time of purchase. Purchases made by other methods may be refunded by cheque or direct credit, usually within 14 days of the return
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted for return.
Warranty
All merchandise is covered by the manufacturer's warranty, unless otherwise specified (for example in the case of ex-demonstration or clearance stock). The length of warranty varies from product to product. Standard Warranty is 12-months 'Return to Base'. Applicable warranty can usually be found inside the packaging or box. Tactical Solutions makes no additional warranties either express or implied over and above the manufacturer’s warranty
Products that have been subject to mis-use, neglect, accidental damage or modification after receipt will not be accepted as a warranty return due to the manufacturer’s warranty being made void.
Tactical Solutions does not accept responsibility for any loss or damage caused either directly, indirectly, incidentally or consequentially by products sold by the company
FAQ - Who pays for freight if I return a product?
In most cases, freight charges for returns are your responsibility. However, if you are returning an item because it arrived damaged, or there was an error processing your order, Tactical Solutions may reimburse you for reasonable expenses or organise freight through our own courier.
** Please note that any returns that are made that do not follow the above policy will be subject to being rejected or sent back with no credit or refund processed